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Front office quick guide

Who: receptionists and front-office staff.

Find a patient​

  1. Go to Patients.
  2. Type in Search by UHID, name, or phone....
  3. Select the row to open the patient.

If No patients found shows, check the spelling or try the phone number before you register someone new.

Register a new patient​

Go to Patients → Register Patient. See register a patient.

Start an OPD visit for a returning patient​

Go to OPD Queue → New visit. See start an OPD visit.

Book an appointment​

  1. Go to Appointments and select Book Appointment.
  2. Fill Patient, Department, Doctor, Date and Appointment Type. Reason for Visit is optional.
  3. Select Select Time Slot, pick a time, then Confirm Booking.

If No available slots for this doctor on the selected date. shows, try another date or doctor.

Check in an appointment​

  1. In Appointments, find the booking for today.
  2. Select Check in to OPD. The patient gets a token: Token <n> — the number the board will call.

Check-in works only on the appointment day. The same row has Reschedule appointment, Mark appointment as no-show and Cancel appointment.

Call tokens​

  1. Go to Token Console.
  2. Choose the Module and Department, and set Counter / room.
  3. Select Call next. Call again, No-show and Hold are on each row.
warning

"The queue could not be read" is a fault, not an empty waiting room. Do not send anyone away; the screen retries by itself.

Open the patient and select Print patient card. If the browser blocks it, allow pop-ups for MedBrains and try again.

note

The Edit button on the patient page is built from a shared label we could not confirm in the code. It opens the Edit patient page, where you change the details and select Save.