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Pharmacist quick guide

Who: pharmacists. Where: Pharmacy. The tabs you see depend on your role.

Dispense a prescription​

  1. Go to Pharmacy → Rx Queue and search by patient name, UHID or doctor.
  2. Select View prescription. Check each line and its price.
  3. Select Approve & Create Billing Indent (or Put on Hold or Reject). A changed price needs a review note.
  4. Go to Orders, find the order and select Dispense.
  5. Keep the batch on FEFO (auto) (first expiry, first out) or pick one, and select Dispense.

A documented drug allergy stops dispensing until you give an Override reason. When allergy status is unknown, tick that you asked the patient.

Sell at the counter​

  1. Go to POS Counter.
  2. Search for the medicine in Add medicine. Pick a Registered patient or leave it as a walk-in.
  3. Select Take payment, then Print receipt or Print GST bill.
Catalogue items only

Every sale line must be an item from the drug catalogue, with its schedule. There are no free-text items: the screen shows Not in the catalogue, and the server refuses the sale. If you can manage stock, use Add to catalogue; otherwise ask a pharmacist who can.

A Schedule H or H1 drug sold against an outside prescription asks for the Prescriber, Registration no. and Patient's address.

Buy outside lines​

A doctor or nurse marks a line Buy outside on purpose when the hospital does not stock it. At Rx Queue review, you can also tick Mark buy outside on a line that is not in the catalogue. These lines appear in a grey box, Buy outside, not dispensed here. They are never dispensed or billed.

Controlled drugs (NDPS, Schedule X)​

  • A Schedule X drug needs the Retained duplicate prescription.
  • A controlled drug needs a Witness (a second pharmacist) and their password.
  • Record register entries in NDPS Register → Manual Entry. The H1 register is kept five years, open to inspection.

Expiry and batches​

Go to Batch & Expiry. Near Expiry lists stock by Days Left. Expired stock is written off with Write off expired stock, naming the method and the witness.

Returns​

Go to Returns and select Request Return. Pick the patient and the dispensed medicine, set the quantity and reason. A reviewer approves it and chooses Return to stock or Destroy returned item.